Terms and Conditions

  1. Definitions

In these terms and conditions of business:

‘The Company’ shall refer to SA Cartridges LTD T/A Hello Cartridges.

‘The Customer’ shall refer to a company, firm, body or person who buys goods from ‘The Company’.

  • Conditions on Sale of Goods

The following terms and conditions shall apply for the sale of goods by the company.

Any conditions that the customer wishes to apply on the sales of goods, shall not be regarded unless agreed in writing by the company.

  • Prices

All prices are subject to change without notice.

All prices quoted/accepted will be the price you pay.

All prices quoted/accepted are exclusive of packaging, delivery and insurance.

  • Title of Goods

Once full payment has been received by the company, the title of goods shall pass to the customer. Risk to the goods shall pass to the customer on delivery.

The company will only accept responsibility for damage to goods in transit if it has been reported within two days of the delivery, or two days from the date of the invoice if invoice was issued on Friday.

Delivery discrepancies must be reported within two working days of receipt of goods.

All invoice queries must be reported within 5 working days of the invoice date.

  • Payments

All orders must be paid for before delivery of goods, unless a 30-days credit has been agreed between the company and the customer.

Credit invoices must be paid within 30 days from the date of the invoice.

  • Delivery

Packaging and carriage will be included in the delivery charges, exclusive of insurance.

Order cut off time for next working day delivery is 4:00pm, orders placed before this will be processed the same day, after this time they will be processed the next working day.

Same day delivery is available subject to destination and courier availability.

Next day delivery is available to UK mainland only. All despatch and delivery times are estimates only.

The company reserves the right to vary the delivery charges from time to time.

Orders will not be despatched on weekends or bank holidays; these will be processed for despatch the next working day.

  • Returns

The customer must contact the company to obtain a customer returns number.

A customer returns number (RMA) must be displayed on the outer packaging of all returned goods.

All goods are to be returned in their original packaging and a resaleable condition, any products that are marked by anyone other than the manufacturer will not be accepted and will be returned at the cost of the customer.

All unused goods no longer required by the customer, cannot be accepted without prior approval. If the company does accept return of these, the customer will be liable for return postage and will also incur a 20% restocking fee.

Faulty goods will only be accepted for return within 90 days of the company’s invoice.

If the wrong goods have been shipped and this is a picking/processing error by the company, the company will arrange for collection and replacement of goods.

If the customer has ordered the wrong product accidently then the customer will be liable for return of postage and incur a 20% restocking fee.